FAQ

Frequently Asked Questions

When are my assessment payments due?

Assessments are due the first day of the month in which they are charged, and payments are late if received after the 29th of the month. It is important to familiarize yourself with the association’s billing cycle and collection policy because late fees and interest are charged monthly to delinquent accounts. Click on the Billing Cycle link on this website for more details.

Do I need approval to make an exterior change to my home?

If you are planning to make a change to the exterior of your home or a change anywhere on your lot, you must first get approval from the association’s Architectural Control Committee (ACC), sometimes referred to as the Architectural Review Committee (ARC). Keep in mind that changes behind a fenced-in or semi-private area frequently require approval as well. Some association’s governing documents allow minor updates without approval; however, play it safe and request approval before you begin any project. Unapproved improvements may need to be removed or reversed at the owner’s expense. To request an ACC review, click on the Improvement Request link on this website.

What are the CC&Rs?

The Covenants, Conditions, and Restrictions (CC&Rs) are the governing legal documents that describe guidelines for the operation of the planned community as a non-profit corporation. Click on the Documents link on this website to review all of your association's governing documents.

How do I change my contact information or provide an off-site mailing address?

Any changes to your mailing address must be made in writing to Spectrum, but it's easy! IMPORTANT: simply updating the address fields on the My Profile page WILL NOT execute an address update in Spectrum's system. You must complete the online Change Account Information form, or send an email directly to Spectrum at update@spectrumam.com. Please note that all mail concerning your association will be sent to the property address unless the title paperwork provided to us after the purchase of your home (or other written instructions) clearly indicates a different, off-site mailing address.

I am unable to pay my assessment by the due date. What are my options?

Your association offers payment plans to assist homeowners in a time of hardship. Spectrum's Concierge Department is ready to help you with any account or payment concerns. There are several ways to request a payment plan. You may complete the online Payment Plan form, or email contact@spectrumam.com. IMPORTANT: Making partial payments without a payment plan agreement in place may subject your account to additional fees.

I have a specific question about my association. How can I contact my Community Manager?

Feel free to get in touch with your Community Manager for specific information or to learn about the community committees or volunteer opportunities. Please contact your local Spectrum office or send an email to contact@spectrumam.com to reach your Community Manager.

Where is the Spectrum office located?

We have several office locations to serve you. Please visit www.spectrumam.com to find an office near you. Spectrum office hours are 8 a.m. to 5 p.m. on regular business days, Monday through Friday.